Returns & Exchanges
At Plaud.ai, we stand behind our AI-powered recording technology and offer a 30-day satisfaction guarantee to ensure you have the best experience with our products. If you are not completely satisfied with your purchase, you can return your device for a full refund or exchange within 30 days of delivery.
Initiate Your Request
Contact our support team at [email protected] with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA).
Prepare the Device
Ensure the device is in its original condition and include all original packaging, charging cables, and accessories to qualify for a full refund.
Ship to Our Warehouse
Affix the provided shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking number for reference.
Inspection and Refund
Once our technicians verify the device's condition, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing